Orders will be send within two business-days after payment is received. Please keep this into account when you place an order.

National Shipping/Delivery (the Netherlands)
Shipping is done via PostNL and costs are 
€ 4,50.

Delivery time (business days)

Netherlands:2 or less

International Shipping/Delivery
We can ship to virtually any address in the world. International orders will be shipped via PostNL (www.post.nl). You are responsible for any additional duty, tax and VAT charges. Transit time will vary with destination.

International shipping costs are € 4,50.

Delivery time (business days)

United Kingdom:3-6
Everywhere else in Europe:3-9
Rest of the world 15 or less

Note: Shipments may be delayed due to customs procedures







Our shipping team makes every effort to prevent shipping damage, however on rare occasions, stuff happens.

If this is the case please contact us by e-mail so we can handle the problem.

We offer a no-quibble returns policy on our products, whatever the reason, even if you have just changed your mind. All we ask is that you return the goods to us within 2 weeks, clearly stating your name, address and order number, with a note giving us the reason for the return, and whether you would like an exchange or refund.

If we find that the product has not been returned to us in fully re-saleable condition, then we reserve the right to refuse a refund on the item. You will be refunded once the products have been returned to us in good order or classified as lost by the carrier. BACKPACKFLAG’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by BACKPACKFLAG to the customer.

Please ensure that unused products are returned in their original condition and packaging to:

Binckhorstlaan 36
2516 BE  Den Haag

The Netherlands